Casual Library Resources Officer

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Buckinghamshire Library service is looking to recruit additional Casual Library Resources Officers to work in our libraries, particularly across the south of the county.

You will work ad hoc hours as and when cover is required for library staff at different locations within Buckinghamshire – typically to cover annual leave, sickness, and vacancies. You will be required to work as part of a team to maintain the efficient delivery of library services.

The main duties in this post are to welcome customers into the library, give them the help they need to find books and information, and make full use of the libraries' ICT facilities. In addition, Casual Library Resources Officers have a role in promoting libraries to local communities, and working effectively with volunteers.

• Supervise a team of dedicated volunteers and support them to serve library users and maintain the library collections.
• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, for example by signposting to council services under the library’s role as a Council Access Point.
• Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
• Support with overseeing the volunteer rota, depending on the library you are working at, and plan ahead to ensure the library has sufficient coverage, and train new volunteers in accordance with library service policies and procedures.
• Work with service colleagues to maintain a diary of planned activities and partner events to develop the library as a community hub, particularly around the areas of cultural participation and health and wellbeing.

We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.

If you're brilliant at helping customers with enquiries, with skills to promote and help access to digital services, and you’re keen to develop the library as a community hub with access to information, then we want to hear from you.

You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

Other information

Please see the attached job summary for further information on this role and person specification.

Interview date: TBC

Interview-type:
In person

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
All unspent cautions and/or unspent convictions.

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

Entry level

Contract

Education and Training

Government Administration