Customer Experience Team Member

As part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers and Supervisors on shift.

You will workwith our Security and Box Officeteamsat the entrance to the venues, some of your tasks may overlap and wewillalways work together to ensure the customers experience is exceptional. This is a varied role which involves working in all areas offront ofhouse including welcoming customers, scanning tickets, serving drinks and snacks behind the bars andsellingmerchandise, ice cream and programmes in the auditorium, alongside showing people to their seats.

Daytime,evening,and weekend availability is essential for this role.
You do need to be aged 18+ for this position.

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.

• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.

• Maintain up to date knowledge of the venue, current and upcoming shows,products,and other information relevant to customers and to recommend additional products and services as appropriate.

• Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise,programmes,or packages, ensuring an engaging sales approach to customers that encourages further purchases.

• Know and understand our sales targets and to work to exceed them.

• Ensure the accurate and safe handling of cash and stock in line with company procedures.

• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.

• Work collaboratively as a team member, working well with others to ensure all required tasks are completed

• Proactively identify tasks which need to be done and take responsibility for completing them.

If you have most of the essential criteria,we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided. The essential criteria of a great member of the team are:

• Understand the impact of the role on the customer experience and its importance to the company.

• Have a great work ethic and care about quality.

• Be observant andcustomerfocused.

• Relate well to others.

• Communicate effectively.

• Be proactiveanddecisive.

• Think creatively.

• Ambition and drive.

• Aflair for sales.

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE
  doing what we love (with passion and dynamism)

• CONNECT
  through every act (with collaboration and kindness)

• DARE
  to do different (with curiosity and courage)

• PERFORM
  at our best (with customer focus and ownership)

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility…