Complex Needs Support Worker

Role Overview - What is it?

To join one of our Active Opportunity Pathway (AOP) services, working as part of the Support Team to help people experiencing homelessness and multiple disadvantage to overcome barriers to achieving greater independence.

You will be highly experienced in working with vulnerable people or families facing homelessness, who require support with mental‑health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes‑focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM).

You will be familiar with and have effectively operated in a strength‑based and trauma‑informed way to help residents achieve positive housing, health and wellbeing outcomes. Taking personal pride and ownership in enabling people who experiencing multiple‑disadvantage to achieve more than they ever thought possible.

You will have worked in an accommodation‑based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on that knowledge to support residents to manage their finances, facilitating appointments with specialist mental health, drug and alcohol services and access appropriate move‑on accommodation on their journey toward greater independence.

This is a specialist role within a new team, offering you the chance to not only deliver life‑changing support, but also help us shape and create a great service for those who need us most.

• Employ a strength‑based and trauma‑informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
• Use your knowledge and experience of working with those experiencing multiple‑disadvantage to identify and capture risks, using that to help design mitigation strategies and inform coping mechanisms.
• Engage pro‑actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence, then working collaboratively to build (and achieve) a plan for success.
• Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and mechanisms are applied correctly.
• Maintain and regularly update accurate records of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.
• Champion the principles of trauma‑informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.
• Take time to engage pro‑actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.
• Work with the service manager and senior leaders to engage pro‑actively with local multi‑disciplinary and network groups, seeking to maximise outcomes for individuals and build added‑value into the service as a whole.
• Deliver a blend of both individual and group sessions, with a focus on helping residents to build and develop their independent living skills and abilities, recording all engagements within our digital support system.
• Manage your caseload of residents in an effective and dynamic way, ensuring all residents receive and engage with appropriate amounts and types of support for their needs.
• Work in a non‑risk averse and non‑judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.
• Act as a positive role model for residents, using a strength‑based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.

• Work with colleagues at service and organisational level to ensure maximum levels of…