Senior Mental Health Support Worker

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

37 hours per week, Monday
- Sunday, shifts include days, evenings, nights and weekends.

Harwood House, Aylesbury.

Response is looking for an enthusiastic, caring person to join their dedicated team at Harwood House. The Harwood House team is a 24/7 supported living scheme for adults with long term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out of county placements.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

• Lead shifts, delegating set diarised and daily tasks
• Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered.
• Ensure all staff are completing relevant health and safety tasks
• Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training.
• Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example.
• Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
• Undertake assessments of referrals and attend regular assessment and risk management training.
• Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.
• Ensure risk is continuously assessed and risk management plans are kept up to date
• Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People
• Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities.

Our main priority for all our roles at Response is to find people that can live our values every day
- Caring, Safe, Creative and Aspirational.

• GCSE's in English and Maths (or equivalent)
• A commitment to undertake continual personal development.
• Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
• An understanding of current approaches to mental health practice.
• Have good knowledge of how to support with referrals and assessments
• An understanding of equality, diversity and inclusion issues impacting people's lives.
• IT literate with experience using MS Office packages.
• Previous related work…