Technical Support Officer - 1st​/2nd Line Support

1st and 2nd Line Support Engineer
Aylesbury
£25,000 to £30,000 + Benefits including 10% Pension, free parking.

This is a fantastic opportunity for you, a 1st and 2nd Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation - full details on application.

Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organization to keep on top of its ever-changing IT requirements.

• Provide 1st line IT support via phone, email and service desk
• Log, prioritise and resolve support tickets
• Troubleshoot hardware, software and network issues
• Administer Microsoft 365 and Active Directory user accounts
• Configure and deploy PCs, laptops, printers and mobile devices
• Support ePOS and payment systems
• Diagnose basic network and connectivity problems
• Work with third-party providers on escalated issues
• Maintain IT documentation and asset records
• Provide occasional IT support for events

• At least 1 year's experience in an IT support role
• Strong Windows 10/11 and Microsoft 365 experience
• Active Directory administration skills
• Basic networking knowledge (DNS, DHCP, troubleshooting)
• Excellent communication and customer service skills
• A methodical, organised approach
• A positive, helpful attitude

• Full UK driving licence and access to your own vehicle.

If you are a 1st and 2nd Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.