Workshop Diagnostic & Repair Engineer

Job Title: Workshop Diagnostic & Repair Engineer

Location: Aylesbury

Contract Details: Full time, permanent

Hours: Monday - Friday, 9am - 5pm (1 hour lunch break)

Salary: £32,000 - £34,000 per annum

Benefits & Perks:

• Annual bonus scheme
• 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
• Holiday buy/sell scheme
• Pension (with employer contribution)
• Private medical (after qualifying period)
• Company laptop & mobile
• Ongoing training and development
• Employee perks, discounts & company events

Responsibilities:

Workshop & Repair Management:

• Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced laboratory equipment
• Manage workshop-based investigations and repairs of equipment returned from customer sites.
• Use diagnostic software and technical processes to identify root causes and implement effective solutions.
• Provide technical support to customers via phone, email and remote support tools.
• Work closely with colleagues and technical teams to resolve complex issues.
• Maintain accurate service records, repair documentation and customer support cases within the CRM system.
• Support field...