Technical Support Engineer

Job overview:
To facilitate customer and sales support for Technical Consultancy and to provide Technical customer training across the client's portfolio but with an expertise within a specific range.
• Support sales team
• Perform customer training
• Customer support function This role is managed by the Technical support manager and with a team size of approximately eight engineers. This role requires both teamwork and independent working with successful candidates being able to spend 3 - 4 nights a month away from home. Primary Responsibilities Customer Consultation including machine and software demonstrations Customer training courses on the product range (Punching machines) Ensure the showroom machines are prepared, and the areas are ready for demonstrations or training Clear and concise documentation of customer issues via SIS Remote Customer support on operator / programming issues Sales Support Design and develop Punching machines for demonstrations.

Demonstration machinery to show full benefits for the customers products. Maintain Showroom ethos, clean/tidy and functional. Support Internal Training/ Sales Staff with sales support. Time Studies and time justifications. Tooling Sales support Working hours/requirements 39hrs per week covering the core office hours Monday to Friday office-based work Hybrid working where applicable Tracked Company Vehicle Full license with a maximum of six points No Drink driving history Client supplies all tools & Equipment Good Engineering background HNC HND, NVQ or apprenticeship

Experience of Cadcam Ability to stay 3-4 nights away from home per month for customer demonstrations etc