HVAC Service Manager

Service Manager – HVAC (Commercial)

An established and highly regarded HVAC contractor is seeking an experienced Service Manager to oversee service and maintenance operations across a defined regional patch. The business operates nationally, supporting a strong commercial client base including restaurants, hotels, leisure facilities, alongside contracts within healthcare, education and industrial environments.

With regional offices across the UK and a workforce of over 130 employees, the company delivers installation, planned maintenance, reactive service and repair across a wide range of HVAC systems, including air conditioning, chillers, AHUs, ventilation and commercial heating plant. Annual turnover exceeds £20m.

The business operates under an Employee-Owned Trust (EOT) model, meaning employees collectively benefit from the company’s success and have a genuine voice in how the business is run. Profit-sharing and long-term stability are key benefits of this structure.

The Role – Service Manager

The Service Manager will take full ownership of service delivery and maintenance contracts within their region, with responsibility for a P&L of approximately £1.3m.

Key responsibilities include:

* Managing and developing a team of mobile HVAC engineers to ensure high service standards, productivity and compliance

* Overseeing planned and reactive maintenance contracts, ensuring SLA and client expectations are consistently met

* Acting as the senior point of contact for key clients, building strong relationships and supporting contract renewals and additional works

* Monitoring financial performance, including revenue, margins, costs and budgets

* Driving continuous improvement across service delivery, engineer performance and customer satisfaction

* Supporting growth through remedial works, variations and service-led opportunities

This is a hands-on management role requiring both commercial awareness and strong technical credibility.

Candidate Requirements

* Proven experience in a Service Manager (or equivalent service-focused leadership) role within HVAC or building services

* Strong technical background in HVAC systems, including heating, cooling, wet systems and plant rooms

* Confident engaging in technical and commercial discussions with clients regarding service schedules, compliance and remedial works

* Demonstrable experience managing engineers, workloads and performance

* Solid understanding of service contracts, customer service and client retention

* Commercially astute with experience managing budgets, costs and P&L

* Motivated, stable and committed, with a desire to grow responsibility over time

Salary & Benefits

* Basic salary: £55,000 – £65,000 (dependent on experience)

* Car allowance: circa £5,000 per annum

* Annual bonus linked to profitability, service performance, compliance and engineer development

* Employee-Owned Trust profit share, increasing with length of service

* Pension scheme

* Further benefits to be discussed at interview stage