Quality Compliance Manager

Quality Compliance Manager

At Medik8, we don’t just follow trends; we formulate the future of skincare. We are a fast-growing, clinical skincare brand dedicated to providing high-performance, results-driven products backed by scientific research and innovation. We operate with low egos, high standards, and a supportive community where everyone can thrive.

We are currently looking for an experienced and proactive Quality Compliance Manager to support the continued development and effectiveness of our Quality Management System (QMS). Reporting to the Head of Quality Compliance, you will take primary ownership of our Change Controls and Internal Audits. In this highly collaborative role, you will also provide leadership, coaching, and technical support to a dedicated Quality Compliance team of three who oversee CAPAs, Customer Complaints, and Document Control.

Salary £50,000

If you are a pragmatic problem-solver who can balance strict compliance requirements with practical business needs, and you are passionate about embedding a proactive quality culture, this is an exceptional opportunity to make a high-visibility impact.

Key Responsibilities

• Change Control & Audits: Own the Change Control process, ensuring all changes are robustly risk-assessed, implemented, and closed. Lead and maintain the Internal Audit programme to ensure effective, timely completion and appropriate resolution of findings.

• Team Leadership: Lead, coach, and develop a team of three Quality Compliance members, managing their workload, building their capability, and promoting a proactive quality culture.

• CAPAs & Complaints: Oversee CAPA and complaint workflows, guiding your team through complex, high-risk investigations, root cause analysis, and effectiveness checks.

• Cross-Functional Guidance: Act as a subject matter expert across the business, providing actionable advice on ISO 9001 and ISO 22716, and supporting supplier onboarding when required.

• Continuous Improvement: Manage the Document Control process to ensure ongoing compliance while actively identifying opportunities to simplify and improve our quality processes and systems.

Our Commitment to Inclusion (The 60% Rule): Research shows that candidates from underrepresented backgrounds often only apply if they meet 100% of the criteria. At Medik8, we care about potential, passion, and transferable talent, and we value applicants who meet at least 60% of our essential criteria.

• Quality Management
  
  Experience:
  
  Demonstrable experience in a Quality Assurance, Quality Compliance, or QMS role within a regulated environment.

• Auditing
  
  Qualifications:
  
  An active ISO Internal Auditor Certification or ISO 9001 Lead Auditor Certification.

• Technical Proficiency: Extensive experience managing Change Controls, Internal Audits, CAPAs, document control, and complex root cause analysis.

• Regulatory Knowledge: Deep understanding of ISO 9001 and ISO 22716, with the ability to interpret and apply these requirements commercially.

• Leadership & Communication: Proven experience as an effective people leader who can coach a team, influence stakeholders at all levels, and confidently challenge decisions when quality risks arise.

• Pragmatic Approach: Highly organised and risk-based, possessing the ability to balance strict compliance requirements with practical business objectives in a fast-paced setting.

• Direct professional background within the cosmetics, pharmaceutical, or closely related FMCG industries.

Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering…