Sales Agent

The Role

We’re looking for a motivated and results‑driven Sales Agent to join our busy team here at Agria Pet Insurance. Handling inbound and outbound calls, you’ll be providing quotations to both existing customers and warm leads. This role will suit a determined and tenacious individual who has experience of working in a similar role within a Contact Centre, preferably in a regulated environment.

The start date for this role is Monday 10th August and although this role is remote, you will be required to attend a two‑week in‑office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full‑time role working 36 hours per week between the hours of 9:00am‑6:00pm Monday‑Friday on a rotating shift pattern.

This role offers a starting salary of £25,178 per annum with a realistic OTE of between £30,000 to £32,000 per annum.

• Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
• Making outbound calls to offer insurance quotations to existing customers and other warm leads
• Making accurate, rapid cost calculations and providing customers with quotations
• Ensuring customers are provided with the information they need to make an informed decision and purchase
• Identifying customers’ needs, highlighting product features and benefits of policies
• Maintaining customer records and taking telephone payments in compliance with security protocols
• Utilising skills gained in training, closing sales using a consultative and confident approach
• Regularly achieving sales, service and productivity targets
• Respond to and follow up sales and/or service enquiries using appropriate methods of communication
• Record and maintain accurate policyholder information using the in‑house computer systems

• Proven successful background in a sales role within a Contact Centre environment
• Experience of selling within a regulated environment and used to following a script
• Great customer service skills
• The ability and determination to consistently over‑achieve on productivity targets
• Effective questioning and listening skills
• Computer literate (MS Office) with keyboard skills
• Precise comprehension and ability to communicate clearly in both verbal and written form

Agria Pet Insurance is one of the UK’s leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets – especially as most of our team are pet parents and we’re all animal‑lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders gives us deep insight on what’s best for pets. We give back too – supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and donating over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last five years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024, 2025, 2026 and hold the top four slots on Which?’s Best Buy pet insurance. We are ranked 4.8 on Trustpilot, higher than any other pet insurance provider, and we are the only carbon‑negative pet insurer in the UK.

• Competitive commission structure
• 25 days annual leave which increases with service, plus bank holidays
• Opportunity to buy/sell up to five days annual leave per calendar year
• Pension and life assurance scheme
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount
• Health cash plan, mental health support and wellbeing platforms, including Headspace, to support the health and wellbeing of all our colleagues