Security Support Officer Job Aylesbury area,England UK,Security

The Role:

The post of Security Support Officer (SSO) will provide a professional, flexible, and visible security presence across Waddesdon Manor and its grounds, and commercial premises (Dairy, Five Arrows Hotel, Bow). The SSO will protect people, property, and assets by providing a highly visible physical security presence, conducting regular patrols, plus monitoring security systems & equipment. The role will mainly be focused on providing a safe & secure environment for all staff, visitors, guests and estate residents across our site.

Waddesdon Manor | A French Renaissance-style château is an historic French Renaissance-style château, near Aylesbury, Buckinghamshire, was built by Baron Ferdinand de Rothschild in 1874 and is now managed by the Rothschild Foundation. Welcoming around 350,000 visitors annually, Waddesdon Manor houses the Rothschild Collection and hosts a diverse range of exhibitions, public events, and educational programs. The Rothschild Foundation has a trading company, RWL, which runs catering and retail on-site, a private events business and a hotel, (the Five Arrows) and pub (the Bow) in Waddesdon village.

What you will do:

As an SSO, you will ensure that the company’s policies and procedures are followed at all times and all issues are resolved in an effective and timely manner. All duties are to be carried out to the highest standard, to facilitate compliance with Martyn’s Law guidelines.

The SSO will report to the Deputy Head of Security (DHOS), working closely with the Security Manager (SM) to resolve issues in an efficient manner.

Key responsibilities include but not limited to:
Physical Security:

To protect Waddesdon staff, guests, visitors, residents, collections and properties
To carry out lock and unlock procedures of the Manor and all other relevant buildings as required
To maintain a secure environment through proactive and reactive security measures
To carry out internal and external foot & mobile patrols of buildings, grounds and perimeter areas as trained
To respond promptly to security incidents, alarms, and emergencies in accordance with site procedures
To deter, detect, delay, and deny unauthorised persons and /or vehicles, suspicious activity, or potential threats. To have an overt physical presence as and when required, by the DHOS and SM
Physical interventions and site evictions. when required
Conduct regular inspections of gates, fences, and access points
To conduct daily and routine security tasks as directed by DHOS and SM
To carry out any other duties and responsibilities as assigned by the SM or DHOS
To effectively communicate all relevant information via verbal or written handover or email
To attend to and appropriately elevate a response to any incidents across the site, and to note these incidents in the log book and via our incident reporting system in coordination with the Control Room
To ensure all required documentation is completed to a professional standard
To report any maintenance issues to the DHOS, SM and Security Control Room
To conduct bag searches as and when required, with instruction from the DHOS and SM
To oversee functions from a Security standpoint at our commercial venues, including signing in suppliers, contractors and visitors prior to any event
Providing support to the events teams as required
Ensure contractor management and visitor management policies are adhered to at relevant venues
Assist in guest management at the Five Arrows Hotel, outside of the hotel staff’s normal working hours
Provide a visible and approachable presence to guests and visitors

Customer Service and Representation:

Deliver a professional, courteous, and helpful service to all residents, guests, visitors and staff
Represent the estate and security team with discretion, integrity, and professionalism
Provide information and assistance where appropriate
Always be polite and professional when engaging with colleagues or members of the public

Security Systems and Monitoring:

To operate & monitor CCTV, intruder alarms when required, to assist Control Room operations. This includes the responsibility of arming and disarming alarms to all buildings, video content analysis, item…