Advice Officer - Buckinghamshire

Job Description

Housing Options & Homelessness Prevention Officer**

• To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017.
• To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice.
• To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management.
• To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households.

• Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance.
• Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness.
• Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures.
• Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions.
• Ensure all statutory notifications and decisions are accurate and issued within legislative timescales.

• Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available.
• Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred.
• Work with clients to explore all viable solutions, ensuring sustainable long‑term outcomes.

• Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards.
• Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem‑solving.
• Monitor case progression in line with statutory requirements, service priorities, and performance targets. 2.4 Partnership & Multi‑Agency Working
  • Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes.
  • Promote and embed multi‑agency collaboration in all casework and service delivery.
  • Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion.
  2.5 Fraud Prevention & Compliance
  • Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required.
  • Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities.

  To Apply reach out to me on
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  Eden Brown Synergy is an equal opportunities employer.