Senior Outreach Worker; Complex Needs

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we’d love to have a conversation with you.

Email: recruitm

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

We are currently recruiting a Senior Complex Needs Outreach Worker to join our Rough Sleeper Team in Buckinghamshire.

Our service supports people experiencing homelessness, rough sleeping, and complex needs, with a particular focus on improving mental health, wellbeing and housing stability. Through assertive outreach, practical support, and partnership working, we help people access accommodation, treatment, and support services, empowering them to make positive and lasting changes in their lives.

As a Senior Complex Needs Outreach Worker, you will support people experiencing homelessness, rough sleeping, and complex needs, helping them overcome barriers to housing, health, and recovery. Using a proactive and person-centred approach, you will engage with individuals who may be reluctant to access support, building trust and helping them take positive steps towards greater stability and independence.

Key responsibilities include:

• Delivering assertive outreach to people sleeping rough or in emergency accommodation.
• Building trusting relationships with individuals who may be disengaged from services.
• Supporting people to rapidly access and engage with mental and physical health services.
• Completing holistic assessments, risk assessments, and support plans tailored to individual needs.
• Working collaboratively with partner agencies to coordinate support and achieve positive outcomes.
• Verifying rough sleepers 2 - 3 times per week.

This is a rewarding opportunity to support some of the most vulnerable people in our communities. Through persistence, compassion, and a proactive approach, you will help people access the treatment and support they need, improve their wellbeing, sustain accommodation, and achieve lasting positive change.

Contract: Fixed term until 30th June 2027

Hours: Full time, 37.5 hours per week, Monday - Friday. 9am - 5pm or 6am - 2pm on verification mornings.

Location: Supporting clients across Buckinghamshire. Regular travel throughout the county is required, with office bases in Aylesbury and High Wycombe.

Salary: £28,541 - £30,367 per annum, dependent on experience.

Closing date: Monday 26th October

Introduction Call: Wednesday 28th October

As part of our recruitment process, we invite selected candidates to a short introductory call. We believe this helps candidates better understand the role, ask any questions and feel more prepared if invited to interview.

Interviews: Monday 2nd & Tuesday 3rd November

We're looking for someone who is passionate about supporting people experiencing homelessness, poor mental health, and complex needs to achieve positive change. You will be resilient, proactive, and able to build trusting relationships with people who may be reluctant to engage with services, helping them take meaningful steps towards greater stability and independence.

You'll bring:

• Experience of supporting people with mental health needs and complex vulnerabilities, and…