Drainage Scheduler

Drainage Scheduler

Location:

Aylesford, Kent
Package:
Highly Competitive & Negotiable
Full-Time | Permanent

We are recruiting for an experienced and highly organised Drainage Scheduler to join a busy and growing drainage services business based in Aylesford, Kent.

This is a fast-paced, hands-on coordination role where you’ll be at the heart of the day-to-day operation, managing engineers’ diaries, allocating jobs and ensuring works are completed efficiently while delivering a high level of service to customers.

The Role

Working closely with drainage engineers, customers and the wider operations team, you will be responsible for:

* Scheduling and allocating jobs to field-based drainage engineers

* Managing engineers’ diaries, workloads and daily schedules

* Planning jobs based on location, urgency and engineer availability

* Coordinating emergency and reactive drainage call-outs

* Speaking directly with customers to arrange appointments and provide updates

* Monitoring jobs throughout the day and responding quickly to delays or changes

* Liaising with engineers regarding ongoing works, job progress and completion

* Updating internal job management systems accurately

* Ensuring works are completed within agreed timescales and service levels

* Supporting the wider operations team with general coordination and administration

What We're Looking For

* Previous experience within scheduling, planning, dispatch or operational coordination

* Experience scheduling field-based engineers, technicians or operatives would be highly advantageous

* Strong organisational and diary-management skills

* Confident communication and customer-service skills

* Ability to manage a busy workload with multiple jobs and changing priorities

* Good geographical knowledge of Kent and the surrounding areas

* Strong IT and administration skills

* A calm, organised approach when dealing with reactive or emergency work

* Experience with in drainage, utilities, maintenance, facilities management, construction or a similar field-based environment would be advantageous

This could be an excellent opportunity for someone currently working as a Drainage Scheduler, Engineer Scheduler, Service Coordinator, Works Coordinator, Planner, Dispatcher or Operations Coordinator who enjoys working in a busy operational environment