Customer Service Coordinator

Customer Service Coordinator

Location: Aylesford, Kent
Pay Rate: £12.71 per hour - PAYE via Pertemps
Hours: Monday to Friday, 9:00am to 5:00pm
Contract: Temporary to Permanent
Benefits: Excellent company benefits while working permanently

This is an excellent opportunity for someone with strong customer service skills looking to join a growing business with long-term career prospects. The candidate needs to occasionally support warehouse or van driving operations as business needs require.

Customer Service Coordinator Key Responsibilities

• Making outbound calls to existing customers.
• Processing customer orders received via telephone and email.
• Monitoring and managing the company inbox.
• Assisting customers with enquiries, issues, and open support tickets.
• Completing general administrative duties.
• Producing daily reports and updates for management.
• Maintaining accurate customer records and documentation.
• Supporting the wider team with various office-based tasks as required.

Customer Service Coordinator skills and experience

• Must have Full UK manual Driving License
• Excellent communication and interpersonal skills.
• Good working knowledge of Microsoft Excel and Microsoft Office.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work independently.
• Positive, flexible, and professional approach to work.

Customer Service Coordinator - additional opportunities and requirements

While this is primarily a Customer Service Coordinator role, there may be opportunities to support other areas of the business when required, including:

• Assisting with local deliveries using a company vehicle.
• Supporting warehouse operations.
• Receiving training to become a Forklift Truck Operator (subject to training and business requirements).
• Receiving training in engineering-related duties for candidates interested in developing additional skills.

These duties would only form a small part of the role and would be undertaken as and when required by the business.

Benefits once working permanently:

• 25 days of holiday + Bank Holidays + 1 day for your birthday
• Private Healthcare
• Life Insurance
• Employee Assistance Programme
• Staff shop
• Company pension scheme
• Bonus based on company performance up to 10%
• Chance to win holiday in UK

If you are a customer-focused individual looking for a varied role with long-term potential, we'd love to hear from you. If you are interested and have more questions, please contact Pertemps Maidstone.

Interviews are scheduled to take place at the end of this week.