Support Engineer

Location: Ditton

Support & Automation Technician | Permanent | Maidstone, Kent | £35,000

Overview:
We are looking for an IT & Automation Technician to join a fast-growing e-commerce business at their brand-new office in Maidstone, Kent. This is a unique role combining hands-on IT support with automation maintenance across a state-of-the-art fulfilment centre. You will play a pivotal role in keeping systems, machinery and technology running smoothly, helping the business scale efficiently.

This is a permanent, full-time position (40 hours per week, flexible hours) with a competitive salary dependent on experience. Start date is ASAP.

Role & Responsibilities:

Maintain, troubleshoot and repair advanced automation equipment, including conveyors, SLAM machines, pick-to-light systems and right-size packaging machines
Perform proactive maintenance to maximise uptime and prevent breakdowns
Carry out reactive repairs to get production lines back up and running quickly
Provide first-line IT support to 200+ users, troubleshooting hardware, software, mobile devices and printers
Assist the IT Manager with infrastructure projects, upgrades and improvements

Skills & Experience:

Mechanical or technical background, ideally with experience in a fulfilment centre or similar environment
Hands-on tinkerer mindset, comfortable with tools, problem-solving and learning how things work
Strong interest in technology, IT systems and automation processes

Experience with MS365 and Ubiquiti environments is a plus
Highly IT literate, proactive and able to get things done independently
Obsessed with improving systems and processes to maximise efficiency

Package:

£35,000 Base Salary
On Site (Maidstone)
On Call Rota
Great Benefits Package
Career Progression Opportunities Support & Automation Technician | Permanent | Maidstone, Kent | £35,000