IT & Automation Technician

Job Description

IT & Automation Technician – Exciting role to work for a fast growing e-commerce brand who are opening a new HQ due to their growth. Based full time in Aylesford, Kent so you will need to be based within commuting distance or be able to relocate. £30,000 – £35,000 – Fully on site. The core hours for the role will be 6:30 am – 3:30 pm Tuesday to Friday and 9:00 am – 6:00 pm on Saturdays (Sundays and Mondays off).

Having worked with this company for a few years we can confirm that this is a great team. Employees are welcomed and trained and the business is growing quickly! Career progression? Absolutely – there are plenty of opportunities to grow and develop, as their rapid growth continues.

They are currently embarking on a journey to become the most efficient e‑commerce fulfilment centre in the UK. Implementing that ambition involves a whole host of shiny new automation equipment. From conveyors to SLAM machines and from pick‑to‑light to right‑size packaging machines – their new warehouse will be a hive of efficient automation! You will play a crucial role in keeping all of that technology running smoothly, through a mix of proactive and reactive maintenance programmes.

Added to that, when not maintaining the automation equipment, you’ll play an important part in providing first line IT support to their 200+ users and working on IT infrastructure projects. This is a really interesting role which is split two‑fold:

• Solely responsible for maintaining, troubleshooting and repairing a whole range of advanced automated picking and packing equipment throughout our new state‑of‑the‑art fulfilment centre.
• A crucial part of their small, hands‑on IT team, keeping their team connected, secure and productive.

• Ultimate responsibility for the fulfilment centre automation equipment and machinery.
• Carry out proactive maintenance on all machinery and equipment to maximise up‑time and prevent breakdowns.
• Keep the machinery and equipment in good overall condition, including regular cleaning.
• Diagnose faults and reactively repair in the live fulfilment centre to get production lines back up and running quickly when they break down.
• Provide front‑line support for users, both hardware and software, quickly diagnosing and troubleshooting issues with PCs, laptops, tablets, mobile devices and a variety of printers.
• Assist the IT Manager with IT infrastructure project work.
• Ensure sufficient spare parts, tools and supplies are on hand to fix machinery and equipment quickly when breakdowns happen, minimising down‑time.
• Maintain strong relationships with manufacturers of the equipment, staying up to date with the latest innovations and best practices.

• Mechanical/technical background, ideally in a fulfilment centre environment.
• Handy “tinkerer”, knows a screwdriver from another and loves learning how things work.
• Obsessed with improving systems & processes, always looking for small improvements that compound to make a big difference.
• Experience with MS 365 and Ubiquiti environments, with a good understanding of their administration.
• Highly IT literate with a love of technology, a can‑do attitude and a “gets stuff done” mindset.

Sponsorship will not be available for this role and you will need to be based within commuting distance of Aylesford, Kent. We are interviewing currently, so apply now for immediate consideration for the IT & Automation Technician position or contact Stuart Barnes at ITSS Recruitment for further information.