Head of Operations

Location: Hybrid/Aylesford, Kent
Salary/package: £60,000 to £70,000 per annum DOE
Contract type: Permanent
Hours: Full time, 37 hours per week

Commercial Services Group (CSG) are looking for a proactive and collaborative Head of Operations to join their Global Education Supplies (GES) division.

This role would suit an established operations leader with experience in warehousing, logistics, distribution or supply chain environments, offering the opportunity to influence strategy, develop teams and deliver scalable operational performance.

Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising six complementary brands that serve the global education sector. These include KCS Education, Landscapes for Learning, Maude sport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.

The successful candidate will play a key role in leading the full operational value chain, ensuring orders are fulfilled accurately, efficiently and on time across a complex, multi-brand operation.

This is a role where strategic judgement, commercial expertise and visible leadership are essential with responsibility for operational strategy, health and safety, budgets, logistics performance and the development of a high-performing team.

• Leading all operational activity across warehousing, fulfilment, transportation and third-party logistics to deliver an exceptional customer experience.

• Developing and delivering operational strategy that drives efficiency, scalability and service excellence across multiple brands.

• Overseeing complex, high-volume operations, ensuring orders are fulfilled accurately, efficiently and cost-effectively.

• Leading health and safety strategy, compliance and risk management across warehouse and logistics operations.

• Managing operational budgets, resource planning and performance to support commercial objectives and sustainable growth.

• Building, developing and inspiring high-performing teams, creating a culture of accountability, inclusion and continuous improvement.

• Working closely with senior stakeholders across Commercial, Finance, Supply Chain, IT and People teams to drive business performance and operational alignment.

• Using data, insight and strong commercial judgement to identify opportunities, manage risk and support strategic decision-making.

• Championing ethical, compliant and customer-focused operations that support long-term business success.

• Proven senior leadership experience within warehousing, logistics, distribution or supply chain operations.

• A strong track record of leading complex, multi-brand operations and delivering operational excellence.

• Experience of budget ownership, financial management and driving commercial performance.

• The ability to build, develop and inspire high-performing teams and future leaders.

• Strong commercial awareness, strategic thinking and decision-making capability.

• Sound knowledge of health and safety, compliance and risk management within operational environments.

• Excellent stakeholder management, communication and influencing skills.

• A collaborative, ethical and inclusive leadership style with a focus on continuous improvement and customer experience.

• Salary of £60,000 to £70,000 per annum DOE.

• 25 days annual leave, increasing with length of service.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover (4x salary).

• Pension scheme with 6% employer contribution.

• Additional benefits…