Sales Advisor

Sales Advisor – Qualitex Supplies Ltd

Aylesford, Kent, ME20 7SP

Full time (8.30am – 5.00pm, Monday to Friday), permanent

£25,000+ depending on experience

We are a friendly, family‑run business with over 30 years of success, looking to develop your sales and customer service career with full training, career progression opportunities and performance rewards in a varied, office‑based role.

Our head office administrates all sales enquiries from Aylesford, Kent with national deliveries from our distribution centres in Nottingham and Aylesford.

As a Sales Advisor, you will play a vital role in our Administration Team, supporting our internal sales and customer service departments. This dynamic and exciting position offers an opportunity to develop your professional skill set while contributing to the growth and success of our organisation.

• Handle incoming sales calls with a confident and professional telephone manner, providing assistance and information to potential customers.
• Initiate outgoing calls to our existing customer base, building and maintaining strong relationships to drive sales and customer satisfaction.
• Process daily orders received via phone and email systems, utilising basic PC skills to ensure accurate and timely order processing.
• Utilise excellent communication skills to effectively convey product information, pricing details, and promotional offers to customers.
• Collaborate closely with the sales team to identify opportunities for upselling and cross‑selling, maximising revenue generation.
• Maintain accurate and up‑to‑date customer records in our database, ensuring all interactions and transactions are properly documented.
• Proactively resolve customer enquiries, concerns, and complaints, striving to provide exceptional service and achieve customer retention.

To thrive in this role, you should possess strong interpersonal skills, attention to detail, and a passion for delivering excellent customer service. We are seeking individuals who can thrive in a fast‑paced, friendly environment and have the drive to succeed.

• Confident and professional telephone manner with the ability to handle sales calls effectively.
• Basic PC skills and proficiency in using email and other office software.
• Familiarity with Acumatica systems is a plus, but not essential.
• Ability to work under pressure and meet deadlines without compromising on quality.
• Strong initiative, urgency, and common sense to tackle challenges and solve problems.
• Excellent communication skills, both written and verbal, enabling you to effectively engage with customers and colleagues.
• A team player mentality with the ability to collaborate and contribute to the success of the sales and customer service departments.
• Own transportation is essential due to limited local public transport links.

• 20 days holiday + bank holidays.
• Performance bonus scheme.
• Workplace pension scheme.
• Full training provided.
• Career progression opportunities.
• On‑site parking.

Please note:

Applicants must be authorised to work in the UK. No agencies, please.