Locality Support Officer

NHS Scotland:

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home ().

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you:
  Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely:
  It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters:
  Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip:
Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

An exciting opportunity has arisen for Locality Support Officer within our Mass Vaccination Department based at Ailsa Hospital, Dalmellington Road, AYR, KA6 6AB
. This post is offered on a permanent basis.

28.8hrs per week (1 day off per week) – Shift Pattern to be agreed.

This post is offered on a permanent basis.

A UK driving licence is essential for this role.

As a Locality Support Officer, you will provide comprehensive and confidential administrative support to the Mass Vaccination Programme, working closely with Team Leads, the Business Manager / Project Lead, and the wider multidisciplinary team. This is a varied and demanding role, where you will be a key point of contact for staff, patients, and external partners, supporting the safe and effective delivery of vaccination clinics across Ayrshire & Arran.

A significant aspect of the role involves workforce coordination, including monitoring staffing levels, supporting rostering processes, and ensuring accurate data entry across national systems.

• Provide high-quality administrative, clerical and secretarial support to the Vaccination Programme Team
• Support complex rostering processes, including monitoring staffing levels and highlighting risks to Team Leads
• Input and maintain workforce information on SSTS and other systems to ensure accurate payroll and reporting
• Act as a first point of contact for clinical staff, care homes and members of the public, triaging enquiries appropriately
• Manage care home vaccination administration, including consent forms and clinic coordination
• Maintain departmental trackers, spreadsheets and records, ensuring accuracy and data quality
• Support absence management processes and produce reports for senior staff
• Liaise with key departments including HR, Payroll, Finance, Transport and Digital Services
• Provide cross-cover across the wider administration team to ensure service continuity

• SVQ Level 3 (or equivalent) or relevant experience
• Experience working in a busy office environment
• Strong IT skills, including Microsoft Office packages
• Excellent organisational skills and attention to detail
• Ability to manage competing priorities and work to deadlines
• Strong communication and interpersonal…