Billing Analyst

We’re looking for a confident and dedicated Billing Analyst to join our diligent team in Ayr. Main responsibilities include processing invoice runs within pre-determined specified timelines, producing reports for all areas of the business. A keen eye for detail will help you maintain accuracy of data, analyse the precision of billing processes and identify potential errors.

This position will suit someone who is confident, enjoys problem-solving, and can work under their own initiative in a lively and hardworking environment.

* Job-specific skills testing will be required at interview stage.

• Company pension, life insurance and sick pay
• Monday to Friday schedule, so your weekends are all yours

• Process invoice runs within pre-determined specified timelines.
• Analyse the precision of billing processes and identify potential errors.
• Maintain accuracy of the billing data in line with set KPI’s.
• Onboard new contracts to customer accounts.
• Produce weekly/monthly reports for multiple areas of the business.
• Follow the Direct Debit process, both cancellations and new set-ups.
• Analyse our Wholesale costs to ensure these are as expected, or otherwise take corrective action.
• Run scheduled audits and ensure any follow up action is carried out.
• Work collaboratively with team members to ensure more complex billing queries are investigated and resolved within set KPIs.
• Opportunity for involvement in automation and improvement of business processes.
• Manage workload effectively ensuring all tasks are completed within given timescales.
• You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

• Previous experience in a Data Analytics or similar position is desirable.
• Competent in all Microsoft office packages including Excel.
• Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
• Must have strong logical and analytical skills.
• Must be a strong team player, with the ability to work collaboratively across functions and departments,
• Ability to work under pressure and to meet tight deadlines.

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling or emailing

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• Castle Water Careers. All rights reserved.