Customer Service Manager

We’re partnering with a well-established, family-run business with over four decades of success delivering high-quality home improvement solutions to private clients and leading national house builders.

Due to continued growth and increasing demand, they are now looking to appoint an experienced Customer Service Manager to oversee remedial works, coordinate installations, and ensure exceptional service standards across all customer and supplier interactions.

This is a fantastic opportunity for an organised, proactive professional who enjoys problem-solving, working with multiple stakeholders, and delivering a seamless customer experience.

• Process work instructions and job sheets accurately
• Liaise with customers, suppliers, and site teams to resolve remedial issues efficiently
• Order parts and materials in line with work instructions
• Raise purchase and sales orders using accounting software
• Communicate with house builder management teams regarding lead times and updates
• Schedule installation of parts and coordinate timelines
• Update online portals and systems with progress reports
• Input remedial orders and snagging reports
• Handle incoming calls and enquiries across all areas of the business
• Deliver consistently high standards of customer service and brand representation

• Minimum 5 years experience within a customer service or coordination role
• Strong administrative and organisational skills
• Ability to prioritise workload and manage multiple tasks
• Excellent communication and interpersonal skills
• Comfortable working with portals, systems, and accounting software
• GCSE (or equivalent) in English

• Company pension
• Employee discounts
• Supportive, close-knit team environment

Apply today with your CV to be considered for this opportunity.