Customer Representative

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one.

You’llbe a key part of the branch team. Supporting customers in person, over the phone and online.

You’llhelp with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, andyou’llbe trusted to adapt your approach to meet the needs of different customers and situations.

While other banks continue to close branches,we’vemade our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank.

We’realso the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.

We exist to dowhat’sright for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life changing decisions.

Whenyou’reinspired by fairer finances, passionate about making a meaningful difference, andtruly careabout customers,you’reone of us. An advocate for positive change.

We’relooking for a Customer Representative for our branch in Ayr, Scotland.

This role is a
permanent position,working
full-time, 35 hours per week, Monday to Saturday.

You’llneed to be within a 45-minute commute of the branchyou’reapplying to work in.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

We may close this advert early if we receive a high volume of suitable applications.

Uncompromisingly Customer, whatever our role

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match.

We offer you:

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice
• Wellhubaccess for a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year to support causes that matter to you
• Ongoing training and development to grow your skills and build a rewarding career in banking
• An annual performance related bonus to recognise the impact you make
• Access to private medical insurance helping you look after your health and wellbeing
• A highly competitive pension to help you builda strong foundation for retirement
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death
• A great selectionofadditionalbenefits through our salary sacrifice scheme

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

We’renot just guided bydata,we’redriven by the real experiences of our people.

We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.

If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

We’rehere to help.

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