Service Manager - Drug and Alcohol Service

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.

Please note that this role may close early should sufficient applications be received, so early application is advised.

Our team in South Ayrshire is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

You will be based in our South Ayrshire service, which provides emotional and practical support to individuals and families affected by alcohol and drug use. Our teams work with people at every stage of their recovery journey — providing evidence‑based psychosocial interventions, helping clients build resilience, exploring the root causes of substance misuse and achieving meaningful change.

These services include:

• Our Recovery Service
• Family Support Service
• Connect4
  
  Change (in partnership with NHS Ayrshire & Arran and Ayrshire Council on Alcohol)
• Recovery Out of Alcohol and Drugs Support Service (ROADS) (in partnership with Recovery Ayr and Barnardo’s)

As Service Manager, you will be responsible for collaboratively leading the service to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales.

You will work closely with the Head and Director of Service Delivery to ensure clear communication and a mutually agreed delivery of service.

Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for With You externally, maintaining and building our profile as you go.

This is a permanent, full‑time role working 37.5 hours per week between Monday - Friday 9am to 5pm, with some evening and weekend flexibility as required. The salary for this position is £38,000 - £44,000 per annum.

The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of a Head of Service Delivery and a wider team of experienced and dedicated stakeholders across the organisation.

If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion.

• SSSC Registered Managers qualification or equivalent (or be willing to complete this)
• A proven track record of managing and supervising others
• Experience in drug and alcohol support services, or in an equivalent social care setting
• Experience of partnership working and within multidisciplinary teams
• Experience of working within community based services
• Ability to develop and lead a cohesive team
• Strong interpersonal skills and ability to…