Activities and Pool Team Manager

Position: Activities & Pool Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities.

• Team Leadership:
  Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest
  
  Experience:
  
  Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:
  Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management:
  Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety:
  Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving:
  Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development:
  Support team development through ongoing training, mentoring, and creating growth opportunities.

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!