Communications Dispatcher Coordinator - Office of Campus Safety

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.

The University Communications Dispatcher Coordinator serves to provide communication support to the officers that are on shift and the larger APU community, including students, faculty/staff, and guests. The Communications Dispatcher Coordinator serves as the primary dispatcher for the Critical Incident Response Team (CIRT) during critical incidents during which the EOC is activated. The position also assists with completing After Action Reports associated with the communications aspect of the incident.

Additionally, the Communications Dispatcher Coordinator may be called upon to fill communications supervisory responsibilities in the absence of the Communications Dispatch Supervisor. The Communications Dispatcher Coordinator assists in the development and implementation of the Communications Center training program including its handbook, as well as working closely with the Communications Supervisor to ensure the efficient operations of all aspects of the division.

Must have the ability to receive, prioritize, and respond to routine and emergency incoming telephone and voice radio calls as they relate to Campus Safety, emergency personnel, fire, and medical assistance. Independently receives, evaluates, prioritizes, and disseminates calls from employees, other agencies, and the public through voice radio and telephone for technical, routine, and emergencies. Operates a wide variety of highly specialized computer equipment and programs such as CAD (Computer Aided Dispatch) and a state of the art camera tracking system.

This position has a schedule of three days a week, 12-hour shifts.

Required Education

• High school diploma.
• Associate’s Degree or equivalent from a two-year college or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
• Bachelor's Degree is preferred

Required Experience

• Must have no criminal record.
• Must possess a current CA driver’s license.
• Previous college and/or university campus safety/security/law enforcement experience preferred or equivalent on the job experience.
• Must have knowledge of Dispatch Center operations and professional dispatching.
• Must possess all necessary technical skills associated with the Dispatch Center operation systems.
• Must possess Community Emergency Response Team Certification or equivalent certification.
• Completion of or Ability to successfully complete National Incident Management System (NIMS)
  Training within one year of appointment.
• Must have intrinsicknowledge on Emergency/Disaster Operations.
• Must possess all necessary skills associated with Dispatch Center, Campus Safety.
• Dispatching, camera system, and emergency/disaster operations.

Primary Duties/Essential Functions

• Responds to incoming telephone, and voice radio calls, including emergency and non-emergency calls
• Receive and transmit messages using multiple forms of communication.
• Record and concisely communicate descriptions of persons and property.
• Keep on-duty supervisor informed of all calls.
• Maintain a variety of automated records.
• Handle dispatch related clerical duties.
• Answer inquiries and provide information to the APU community as needed.
• Build and maintain positive relationships with co-workers, employees and faculty/staff, students,vendors, guests, etc. using principles of exceptional customer service.
• Update the dispatch communication logs and records.
• Attend meetings as assigned.
• Maintain radio communications with safety officers, keeping accurate records of dispatch and emergency communications activity as required by federal law.
• Maintain compliance with FCC laws and regulations related to both emergency and non-emergency radio communications.
• Ensure the proper operation of the radio dispatch center.
• Operating the visual and alarmed security systems, operations of the dispatch log and components, dispatching in medical emergencies, crime intervention, and enhancingcommunication skills.
• Serves as the primary dispatcher for the Critical Incident Response Team during significant events & training exercises
• Maintain strict confidentiality on all work related matters.
• Process all radio traffic and assign proper officer response.
• Process and route phone calls, emails and walk-ins to the proper personnel.
• Processing, filing, and data entry of department related forms.
• Assist with various shift and office duties as assigned.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Performs other duties as deemed necessary via chain of command.

Skills

• Strong and exceptional customer service skills…