Admissions Representative - Graduate and Professional Admissions

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The Admissions Representative serves as a representative of Azusa Pacific University, assisting prospective students through the inquiry, application, and enrollment process. The primary focus of this position is to provide excellent customer service to prospective students and to recruit those prospective students into APU’s graduate programs and UG professional bachelor’s programs.

• Bachelor s Degree required; master s degree preferred.

• One to three years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is preferred.

• Serves as the primary point of contact and customer service representative to prospective students and applicants, providing consistent, accurate, and timely information to sell APU’s program offerings via phone, email, text, and mail correspondence.
• Meets identified enrollment goals to include inquiry to applicant, applicant to admitted, admitted to deposited (as applicable), and admitted or deposited to enrolled yield goals, which directly relate to tuition revenue generation and impact the financial health of the university.
• Maintains regular contact with every student on the assigned roster in accordance with the department service level agreement, with the primary goal of enrolling prospective students by answering questions in a timely manner through means of calling/texting/emailing students.
• Evaluates application files to ensure they are complete. Serves as the first reader on graduate applications. Makes preliminary admission decisions and recommendations for professional undergraduate applicants.
• Participates in and promotes all admissions events at the Azusa campus, at regional campuses, and online.
• Provides academic counseling to students regarding the admission process and program of interest; facilitates information exchange between programs and prospective students.
• Provides financial aid information to prospective students and connects students to Student Financial Services.
• Maintains admissions database through daily input and report management.
• Provides input for university marketing efforts related to majors and degree programs, based on current trends and forecasted changes in higher education.
• Works in conjunction with the department chair, program director, other faculty members, and support staff to continually develop relationships that ensure prospective students enroll in the appropriate APU degree program to meet their educational and career objectives.
• May be required to work one Saturday commencement event (Winter or Spring) in a calendar year.
• Committed to a Christ-centered, multicultural community that values diversity.
• Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one’s role and through the university’s daily living expectations.
• Performs other duties as assigned by the executive director, director, and/or associate director.

• Strong written and verbal communication skills.
• Ability to manage details and follow through.
• Must be collaborative and an effective team member and team builder.
• Excellent oral and written communication skills.
• Word processing-computer skills.
• Competency in Excel, using filters, complex sorting, and creating pivot tables.
• Self-management/organizational skills.
• Need strong communication skills on a one-to-one basis, in person, through email and on the telephone.
• Fluency in Spanish is a plus.

• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• Ability to work independently, present self in a professional manner and reflect the goals and standards of APU.
• Initiative and good judgment.
• Ability to keep information…