IT Help Desk Specialist

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another. The Department of Teacher Education seeks a highly motivated and organized individual for the Program Coordinator position.

The Program Coordinator will provide comprehensive support to students and faculty within the Department of Teacher Education. This includes:

• Student Support:
  Providing guidance and assistance to students navigating program requirements, academic policies, and professional development opportunities.
• Program Coordination:
  Coordinating departmental programs, including managing program logistics, organizing events, and a variety of tasks as needed by the program.
• Field Experience Facilitation:
  Collaborating closely with the Office of Student Placements to secure early field experience opportunities for students with our district partners.

• Bachelor’s degree required;
  Master’s degree preferred.

• Three to five years of related experience in higher education (equivalent experience may be considered).

The Program Coordinator reports directly to the Chair of the Department of Teacher Education, as part of a team of support staff serving credential and master’s programs in the division. Specifically, s/he will serve in the following capacities:

• Serves as confidential assistant to one or more Program Directors. This includes:
  • Assisting with administrative responsibilities within the program, including appropriately preparing and responding to correspondence, tracking, and following all program-related issues.
  • Assisting the Program Director with troubleshooting student issues and concerns, including student petitions, exceptions, and enrollment issues.
  • Assisting the Program Director in scheduling program courses at all campuses, including Azusa, regional campuses, and online.
  • Preparing reports as directed by the Program Director or supervisor.
  • Assisting with special projects as directed by the Program Director or supervisor.
• Serves as liaison between students and the Department of Teacher Education. This includes:
  • Coordinating the student admission process from admission through completion for a specific portion of the student population, including tracking and monitoring enrollment, progression toward credential and/or degree, and completion.
  • Communicating with students about program requirements and policies, and assisting with student questions.
  • Tracking and following student progress through the program.
  • Coordinating with the Office of Credentials in managing the advising schedule/calendar for the program.
  • Monitoring the status of intern credential holders to ensure correct course enrollment and continuing mentor supervision.
  • Collaborating with the Office of Student Placements on issues pertaining to clinical practice and fieldwork, including gathering documents for clinical practice clearance, determining clinical practice eligibility, and notifying students of clinical practice placement assignments, as well as other items required for students to participate in clinical practice.
  • Assisting the Office of Student Placements with teacher candidate fieldwork observations, communicating with district partners and maintaining an accurate list of district requirements for early field experience.
  • Confirming student completion of program requirements, providing this information to Program Directors, Credential Analysts, Graduate Registrar, and others at program completion or as requested.
• Provides support to full and adjunct faculty within the department. This includes:
  • Coordinating with full and adjunct faculty to ensure timely preparation of adjunct contracts and faculty payment forms as necessary.
  • Coordinating the beginning and end of term processes to ensure smooth transitions.
  • Monitoring course enrollment and coordinating course schedule changes with the Chair and department personnel.
  • Evalua…