Technology Specialist - Classroom & Technology Solutions

Azusa Pacific University 4.3K subscribers

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

This position supports the team that enables the APU Community to accomplish their work using physical technology tools, lightweight software solutions, and audio/video systems. The Technology Specialist will care for the user experience of all classroom technologies, staff and faculty personal technology, event technology, and general technology support by taking direction from your supervisor, coordinating with your fellow staff members, and mentoring student employees.

This is a full-time, 40-hour per week position. Specific hours vary from week to week, and extra hours may be assigned during busier times.

• Bachelor's degree or equivalent experience in higher education preferred.
• Computer and/or Audio/Video certification preferred (CompTIA A+, AVIXA CTS).

• Basic knowledge and experience maintaining & troubleshooting PCs, Macs, desktops, laptops, mobile devices, and networks.
• Working knowledge of multimedia event equipment, including sound systems, projectors, displays, conference phones, cameras, lighting, video conferencing systems, etc.
• Basic experience operating in a work order-based environment.
• Considerable customer service experience.
• Experience working with all levels of an organization, from front-line workers to the President & Board of Trustees.

• Provides excellent customer service to the IT team, the APU Community, and external customers.
• Manages equipment inventory, such as event A/V, installed classroom equipment, and University-owned computing & printing devices.
• Actively communicates with customers in a timely manner regarding the status of their support via email, phone, video conference, and in person.
• Works with the team to continually improve and provide ownership of the team's products
• Creates and maintains support procedures and documentation
• Attends and participates in IT forums and meetings.
• Stays current on technology trends through continued education and training.
• Performs other duties as assigned by supervisor and other IT Leadership.
• Mentors and coaches student employees in a "hands-on" discipleship model.

• Supports classroom and event equipment maintenance of APU's Azusa and regional centers.
• Supports training for staff, faculty, and students on the use of classroom equipment.
• Supports AV technology for campus events, including the request, design, customer training, setup, and teardown processes.

• Supports the University Digital Signage system.
• Supports APU's computer fleet and other personally owned devices, including troubleshooting, diagnosing, imaging, repair, and inventory.
• Supports APU's printer fleet, including basic maintenance and troubleshooting.
• Promptly respond to and resolve customer problems related to the operation of all application software and operating systems.
• Maintain a safe and secure environment for customer property and data.

• Performs Tier 1, 2, and 3 technical support via phone, chat, email, and in person.

• Working knowledge with video conferencing, especially Zoom and Google Meet.
• Working knowledge of audio/visual signal distribution, sound reinforcement