Technical Operations Specialist

Technical Operations Specialist – Digital Assets at Cryptonow

About Us:

Cryptonow is dedicated to making cryptocurrencies simple and accessible for everyone. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.

The company’s product portfolio includes the widely recognized Cryptonow Crypto Gift Cards that have established new benchmarks in accessibility and ease of use for crypto-asset transactions.

Cryptonow envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto-assets and embed them as a trusted, regulated, and seamless part of everyday financial life.

Role Overview:

As Technical Operations Specialist – Digital Assets
, you will be a vital contributor for the daily operational excellence of all digital asset operations across Europe. You will combine hands‑on technical troubleshooting with structured operational coordination across monitoring, incident management, wallet operations, partner/vendor management, and cash/field‑service processes in a fast‑paced, high‑availability environment.

This position requires strong technical coordination skills, a structured approach to problem‑solving, and the ability to lead service teams and vendors in a fast‑paced, high‑availability environment.

Key Responsibilities:

• Operate and maintain day‑to‑day Tech Ops scopes (systems, processes, and operational controls).
• Own system monitoring and alert handling; ensure uptime and rapid issue detection across services and integrations.
• Incident management, including troubleshooting, technical escalations, coordination with stakeholders/vendors, and post‑incident follow‑ups.
• Execute and control wallet operations: monitor wallet balances, ensure operational readiness, sweeping, transaction signing and operational controls around critical transaction flows.
• Run and coordinate operational flows such as exchange loads and forex trades, ensuring traceability and timely execution.
• Coordinate ATM field operations: technician daily planning, on‑site ticket prioritization, and hands‑on support for setups/moves/maintenance.
• Coordinate with external providers/partners on server security & maintenance and operational execution to ensure SLA compliance.
• BCM and Emergency Management (DORA‑aligned):
  Maintain and execute Tech Ops business continuity runbooks for critical services including clear RTO/RPO targets, failover/restore steps, and evidence from regular DR tests.
• Outsourcing Management:
  Support oversight of ICT third parties (e.g., custody/wallet providers, cloud, monitoring) by tracking SLAs and security obligations, coordinating periodic controls reviews, and maintaining operational documentation for vendor risk, audit readiness, and exit/transition planning.

Qualifications:

• Proven experience in a technical operations, support, or production operations role.
• Strong troubleshooting skills and structured problem‑solving in high‑availability environments.
• Solid understanding of IT infrastructure, networking, and system monitoring.
• Basic server administration know‑how (Linux), including routine updates and security patching.
• Knowledge of security best practices and incident response; ability to handle operational risk calmly under pressure.
• Strong organizational and coordination skills (tickets, vendors, technicians, cross‑team dependencies).
• Detail‑oriented, reliable, and proactive; capable of thriving in a fast‑paced, dynamic environment.
• Fluency in German and English.
• Knowledge of Bitcoin, blockchain, or cryptocurrency operations is a strong advantage.

What We Offer:

• A crucial role in a rapidly growing company with direct impact on high‑availability crypto assets.
• Exposure to end‑to‑end digital asset operations (wallet ops, monitoring, incidents, partner coordination).
• A collaborative and dynamic work environment with ownership and autonomy.
• Opportunities for professional growth and development.

If you are passionate about technical operations and are excited to shape the future of Cryptonow, we would love to hear from you!

Join us on our journey to reshape the future of financial services in Europe!