Sales Customer Support Specialist; m​/f​/d

Role:
Order Processing in Accelleron’s High Speed Division – Baden, Switzerland.

Reports to the Head of Order Processing & Commercial Management.

• Act as the first point of contact, ensuring a smooth and positive customer experience throughout the entire order-to-cash process.
• Import monthly evaluated customer forecasts into the SAP system to align production and logistics with customer needs.
• Enter every customer order accurately and completely into SAP, ensuring technical and commercial correctness.
• Collaborate closely with the logistics team to guarantee on-time delivery of customer orders.
• Monitor delivery schedules and proactively follow up to ensure smooth and timely fulfillment.
• Maintain and regularly update customer platforms, keeping digital touchpoints clean, current, and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly communication.
• Handle customer complaints and carrier claims with care and professionalism, aiming for fair and timely resolution.
• Keep customers informed about order progress, solve problems before they exacerbate, and support them at every step.
• Coordinate transport orders with forwarders via EDI and maintain regular contact with forwarder points of contact to keep deliveries moving smoothly.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project‑management skills to analyze data, identify ways to improve service and efficiency, and contribute to continuous improvement initiatives.
• Track outstanding customer payments and work toward timely resolution while maintaining strong customer relationships.

• Commercial or technical apprenticeship with a bachelor’s degree in economics or a related field (Sales, Order Management, Project Management) is preferred.
• Several years of professional experience.
• Fluency in German and English is mandatory; other languages are an advantage.
• Experience in order processing with SAP R/3 SD Module and preferably S/4
  
  HANA.
• Interest in technology, particularly in turbochargers.
• Ability to manage multiple tasks and set priorities for long and short‑term orders/projects.
• Results‑oriented with a demonstrated ability to apply problem‑solving skills in ambiguous situations.
• Strong cross‑functional coordination skills and good interpersonal communication skills; teamwork spirit required.
• Self‑motivated personality.
• Excellent written, verbal, and presentation communication skills.
• Advanced knowledge of MS Excel is preferable.
• Advanced knowledge of Power BI Reports is preferable.

• Canteen
• Childcare
• Modern office and smart working
• Flexible working model
• Attractive holiday plans
• Employee Assistance Program

Accelleron values diversity and inclusion.