Sales Support Specialist - Customer Support (m​/f​/d) (80-100

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition.

You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. In this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment.

This role reports to the Head of Order Fulfillment & Project Management.

• International service center support, including oral and written communication in English and German (ideally also in other foreign languages).
• Technical and commercial order processing in the IT processing system (SAP).
• Preparation and follow-up of quotations.
• Processing of e-business transactions (purchase orders, order confirmations, and invoices).
• Organization and coordination with logistics and workshop regarding the completion of materials to be delivered.
• Creation of export and transit documents in the electronic customs processing system (SAP GTS).
• Provision of shipping documents and assignment of transport orders to freight forwarders.
• Invoicing of shipments and creation of credit/debit notes.
• Monitoring of accounts receivable and supporting accounting with dunning processes.
• Handling of letters of credit in cooperation with the finance department.
• Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.).
• Organization and monitoring of return shipments.
• Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.).
• Ensuring continuous process improvement.
• On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability).

• Commercial or technical apprenticeship with additional training in a commercial field.
• Several years of professional experience.
• Interest in technology, particularly in turbochargers.
• Fluent English and German.
• Good Knowledge of SAP (SD-Module) and MS-Office.
• Excellent planning and organizational skills.
• Sense of responsibility and commitment.
• Communication skills and customer orientation.
• Flexibility and ability to work in a team.
• Willing to perform emergency service according to the operation schedule.

• Canteen.
• Childcare.
• Modern office, smart working.
• Flexible working model.
• Attractive holiday plan.
• Employee assistance program.

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Job Family Group:
Marketing, Sales, Product Management