Smart Operations Solutions Engineer

Fives Services Gulf is actively seeking a Smart Operations Solutions Engineer to join its teams in Bahrain.

At Fives, we are all driven by a common calling, to prove that industry can do it
!

We work together daily to make industry an answer to all of the major technological,environmental, social and economic challenges of our time.

For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.

Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 160 people based in Bahrain, UAE and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.

We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.

The Smart Operations Solutions Engineer supports the deployment and integration of our digital solution. The role ensures that customers achieve the operation and maintenance business outcomes they expect from Fives digital products by supporting onboarding, adoption of the solution by the customer and having proactive monitoring of usage of our solution. The role connects customer with Fives equipment and Fives process & maintenance expertise leveraging Smart Crane technologies, data analysis enabling real-time visibility, process automation, asset reliability, operational efficiency, and data-driven decision-making across the organization and its customers.

The role supports also solution commissioning ensuring digital solution matches process realities.

The Smart Operations Solutions Engineer supports the deployment and integration of our digital solution. The role ensures that customers achieve the operation and maintenance business outcomes they expect from Fives digital products by supporting onboarding, adoption of the solution by the customer and having proactive monitoring of usage of our solution. The role connects customer with Fives equipment and Fives process & maintenance expertise leveraging Smart Crane technologies, data analysis enabling real-time visibility, process automation, asset reliability, operational efficiency, and data-driven decision-making across the organization and its customers.

The role supports solution commissioning ensuring digital solution matches process realities.

Acting as a bridge between Operational Technology (OT) and Information Technology (IT), the position works closely with customers, operations teams, and business stakeholders to deliver integrated solutions, support digital transformation initiatives, and enhance operational efficiency through data, analytics, and automation.

The role leverages a large range of tools to achieve so:
Smart Crane technologies, data analyses, on field observation, lean management.

• Onboarding
• Supporting Commissiong of the solution ensuring digital solution matches process realities.
• Training customer
• Guiding the customer through the first steps so they can start using the solution effectively.
• Adoption
• Ensuring the customer actually uses the product in a meaningful way and integrates it into daily operations.
• Provide customer support, troubleshooting, preventive maintenance, system upgrades, and user assistance both remotely and on-site.
• Conduct customer meetings, workshops, solution demonstrations, and technical presentations.
• Gather and document business and technical requirements and translate them into practical solutions.
• Act as a primary technical point of contact and ensure timely issue resolution and customer satisfaction.
• Proactive Monitoring
• Identifying risks early (reduced usage, bugs, low solution uptime, no maintenance, frustration, obstacles) to prevent churn and engage action.
• Support real-time monitoring, process automation, predictive maintenance, and asset performance initiatives.
• Troubleshoot system issues and identify opportunities for operational improvement and technology optimization.
• Ensure compliance with cybersecurity, OT security, data governance, and business…