Retail Project Manager

Role Summary

The candidate should be a natural leader and have worked with reputable joinery manufacturing companies and the interiors industry (similar to Havelock One) for the last 8 years with experience in managing customs and retail installation projects.

As a Project Manager, the person must be self‑driven with a high responsibility level; capable of effectively launching and managing multiple projects of different sizes from award of project and through the different stages of implementation to handover independently. Versatile and adaptive management of internal and external stakeholders is key.

Communication skills are very important for the role, and the successful candidate will be a natural communicator and good articulator in both oral and written English. The profile will be a naturally dependable member of the leadership team able to bring about improvement and measurable positive changes in output and efficiency over time.

The profile will be a team player, able to identify strengths and weaknesses in a situation and bring out the best of people in challenging situations.

• Set up a kick‑off meeting with relevant internal Havelock One departments and the appointed fit‑out team. Where necessary, coordinate with the general contractor team to align project scope, timeline, and expectations.

• If needed, conduct initial site visits, perform surveys, take photographs, identify loading zones, and provide feedback to the Setting Out Manager (SOM) regarding any crucial dimensions or site‑specific considerations.

• Utilize hands‑on experience or expertise to carry out the setting out/marking of joinery equipment on‑site if needed.
• Coordinate and address any technical queries posed by the client or general contractor team during the project kick‑off and the MW manufacturing cycle.
• Coordinate and address any technical queries posed by the client or general contractor team during MW installation by thoroughly understanding the MW equipment throughout its lifecycle.

• Create and maintain the project’s work schedule, preferably using MS Projects, to ensure timelines are met.
• Generate daily/weekly site progress reports, including necessary photos, and submit them to the Project Manager (PM) and SOM for review.
• Manage multiple projects at various stages of development, independently prioritizing and executing tasks to meet deadlines and achieve objectives.
• Proactively manage ongoing projects, taking initiative on tasks without requiring constant supervision or follow‑ups.

• Maintain effective communication and coordination with fit‑out teams, factory personnel, and clients/client representatives daily. Relay any discrepancies to the line manager for quick resolution.
• Observe the installation process first‑hand and report to the setting out team any adjustments needed to the MW equipment to facilitate future fit‑out installations.
• Demonstrate high self‑confidence and clear self‑expression during client interactions, negotiate client demands appropriately, and handle high‑pressure situations with composure.
• Effectively coordinate with fit‑out teams, considering the full project scope when assigning tasks, and provide direct responses to on‑site queries and issues.

• Willingness to travel to countries in the MENA region and beyond. Adapt to flexible working hours, including weekends, depending on travel and site plans as required.

• Minimum of five to eight years of similar experience in a joinery manufacturing company with experience in managing hospitality and entertainment projects.

• Proficient in verbal and written English.
• Ability to work with AutoCAD, Excel, Word, and MS Projects.
• Strong customer service skills, ensuring client satisfaction and addressing concerns promptly.

• Sound knowledge of fabrication procedures and a wide understanding of joinery materials including timber, boards, veneers, laminates, hardware, fabrics, glass, stone, lighting, etc., are vital.
• An individual with high responsibility levels who takes ownership, has good planning and…