Head Waiter

Bilaj Aljazayer, Kingdom of Bahrain | Posted on 08/30/2026

Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

AsHead Waiter, you will lead the restaurant floor team during service shifts to ensure guests receive an exceptional, smooth, and welcoming dining experience that reflects Bahrain Surf Park's Aloha Spirit.

You will directly oversee waiters and runners, manage station allocations, ensure immaculate table presentation, guide menu upselling, and act as the main floor presence, ensuring seamless interaction between guests, the bar, and the kitchen pass.

• Adhere to company policies, grooming standards, hygieneprotocols, and departmental SOPs at all times.
• Maintain a good working knowledge of food and beverage offerings,BSP promotions, and current operational initiatives.
• Support team objectives and contribute positively to the working environment.
• Participate actively in daily briefings, training sessions, and development programs.
• Follow departmental opening and closing checklists to ensure operational readiness and compliance.
• Shift leadership
• Pre-service briefings
• Upselling responsibilities
• Shift Service Guidance:
  Direct and supervise waiting staff and runners during shift operations, ensuring prompt and polite table service.
• Section Allocation:
  Assign service sections to waiters and runners before service, ensuring balanced workload distribution.
• Service Pacing & Flow:
  Monitor order flow from POS to kitchen pass and bar, ensuring dishes and drinks arrive promptly at guest tables.

• Guest Engagement:
  Welcome guests warmly, assist with high-profile or VIP tables, and ensure guest needs are met attentively.
• Complaint Resolution:
  Handle guest inquiries and service feedback immediately on the floor with empathy, resolving minor issues or escalating as needed.
• Ambience & Presentation:
  Ensure dining room lighting, music, temperature, table setup, and cleanliness maintain peak standards.

• Menu Briefings:
  Conduct pre-shift briefing checks on daily specials, out-of-stock items, allergen warnings, and beverage pairings.
• Upselling
  
  Coaching:
  
  Coaches waiters on effective menu description, beverage pairing, and upselling techniques to boost average check size.
• Station Readiness:
  Ensure side stations are fully stocked with cutlery, polished glassware, linens, condiment, and menus before service.
• Hygiene Compliance:
  Enforce strict personal hygiene, uniform standards, and table sanitization protocols among floor staff.

• High School Diploma or Hospitality Certificate (preferred).
• Fluent English speaker;
  Arabic fluency is a strong advantage.

• Minimum2 to 3 years of food service experience in high-volume restaurants, resorts, or beach club venues, with at least 1 year in a senior waiter or shift lead role.
• Demonstrated experience in leading floor service, managing order pacing, and operating POS terminals.

• Excellent floor leadership, communication, and interpersonal skills.
• In-depth knowledge of food service etiquette, wine/beverage presentation, and menu upselling.
• Proficiency in POS order entry and bill processing.
• Strong problem-solving ability under peak rush pressure.

• Polishedpersonal presentation and warm, welcoming demeanor embodying Aloha Spirit.
• Highly energetic, attentive, and customer-focused.
• Team player wholeads by example on the floor.
• Flexibility to work shifts, weekends, and holidays.
• Dining GuestCSAT:
  Maintain a floor guest satisfaction score of 90% or above.
• Order Accuracy& Pacing:
  Achieve 98%+ order accuracy and adherence to service delivery time SLAs.
• Upselling Targets:
  Meet or exceed monthly outlet upselling check targets.
• Table Reset SLA:
  Ensure cleared tables are sanitized and reset within 3 minutes.
• Zero Hygiene Violations:
  Maintain 100% compliance with personal and floor hygiene…