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Empathetic Complaints Resolution Specialist

Job in Baildon, West Yorkshire, BD17, England, UK
Listing for: Switch2 Energy Limited
Full Time position
Listed on 2026-02-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading UK energy solutions provider is seeking a Complaints Specialist to investigate and resolve customer complaints effectively. The role requires excellent communication skills and strong customer focus, ensuring compliance with company procedures and regulatory requirements. The successful candidate will have previous customer service experience and be adept at handling complex situations. You will also support the wider customer service team across various platforms, enhance customer experience, and work collaboratively to improve service quality.
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