Customer Services Representative

Are you ready to make a difference in the world of sustainable energy? Do you thrive in a fast-paced environment where every interaction counts? Want to join a passionate team dedicated to customer satisfaction? We are currently looking for a Customer Services Representative to join our busy team in Shipley, West Yorkshire!

As a Customer Services Representative, you will be at the heart of our operations, handling customer queries with the utmost professionalism and care. You’ll respond to customer and client contact via various channels including phone, email, webchat, and social media, always striving for first‑time resolution. Your role will involve managing complaints in line with our policies, taking ownership of queries, and promoting our digital services to enhance customer experience.

By meeting and exceeding KPIs and working collaboratively, you’ll ensure that every customer feels valued and supported throughout their journey with us.

Full time

• Minimum of 2 years’ experience in Customer Service.
• GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration.
• Excellent communication skills and the ability to liaise effectively with customers and clients.
• Strong problem‑solving skills and a customer‑focused attitude.
• Proficient in Microsoft Office and comfortable navigating social media platforms.

• Competitive salary, commensurate with experience.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.
• An employer committed to sustainability and social responsibility.
• Access to employee wellness programmes and benefits.

Switch2 Energy is the UK’s leading provider of end‑to‑end solutions for heat networks. We play a vital role in helping the country achieve its net zero carbon goals by designing, building, and operating innovative heat and energy systems. Our work is driven by a passion for sustainability and a commitment to delivering outstanding service to our customers and communities.

If you think you are suitable for this Customer Services Representative role, please apply now! Join us in making a positive impact on the environment while providing exceptional service to our customers!