Trainee Shift Leader

What I’ll Do (Responsibilities)

As Shift Manager you will orient, assist, coach employees and ensure all standards are met by following production, productivity, quality, and customer service standards. You will monitor operations, reallocate resources, solve operational problems and drive the restaurant’s sales, profitability and customer experience.

• Continue to lead and inspire a team of 100+ employees in a multi‑million restaurant.
• Role model customer‑focused behaviours and act with integrity.
• Coach the team, give feedback, and ensure meal preparation meets gold‑standard quality.
• Lead the team to exceed customer expectations and answer queries confidently.
• Recognise and reinforce customer‑led behaviours publicly.
• Use initiative and confidence when interacting with colleagues and customers.
• Show care – treat all customers and colleagues with courtesy and respect.
• Embrace customer feedback as an opportunity for continuous improvement.

• Experience managing and leading teams within the retail or hospitality industry.
• Graduates are also considered.
• Ability to work shift patterns including weekends and bank holidays.

Accelerated training programme of nine months covering our values, operational roles across kitchen, service, customer and drive‑thru areas. Training includes regular check‑ins and hands‑on experience.

• Role model customer focused behaviours.
• Act with integrity, honesty and in line with McDonald’s values.
• Display leadership by coaching the team and providing feedback.
• Guide the team to prepare customers’ meals with care and respect.
• Lead the team to deliver an exceptional customer experience aligned with our values.
• Engage customers with a smile, eye contact and enthusiastic body language.
• Adapt to each customer’s needs and exceed expectations.
• Answer queries confidently and maintain up‑to‑date knowledge of food and promotions.
• Empower the team to deliver our values.
• Publicly recognise and reinforce customer‑led behaviours.
• Use initiative and confidence in interactions with colleagues and customers.
• Show respect for all customers and colleagues.
• Support the team as a leader.
• Embrace customer feedback for continuous improvement.

Collaborate with crew, crew trainers, customer care teams and managers at all levels.

We are committed to diversity and do not tolerate inequality, injustice or discrimination of any kind.