Customer Service Advisor; German Speaking

Do you have an interest in cars and love speaking with people? We are looking for a fluent German-speaking multilingual candidate with excellent written and verbal communication skills, who is confident communicating professionally in both German and English to fulfil a fantastic opportunity for a Customer Service Advisor to join their team and help their customers.

• A minimum of 1-2 years' experience within a customer services/sales role witing the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximising sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers, whether over the phone or in person
• Updating customer records and our internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising effectively with our internal technical team
• Acting as the vital link between customers and technical staff

• Salary is £30,000 per annum
• Working hours are Monday - Friday, 9am - 5.30pm (Office based)
• 24 days holiday plus 8 bank holidays
• Team building outings
• Development & training opportunities