ISP Technician

Triumph Consultants are looking for an ISP Technician work in the Information Services
- Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed service levels to its customers

Contract is for 2 months in Bradford.

ISP Technician

Pay Rate: £13.05 per hour PAYE

Hours per week: 37, Monday
- Friday, 09:00 - 17:00

Contract length: 2 Months

Location:

Bradford, Yorkshire, BD1 1HX

• Experience working in an ICT service operations environment AND a related BTEC National Level qualification or equivalent OR Several years' experience of working in an ICT service operations environment.
• Knowlegde pf specialisms associated with the role, including:
  Server, Storage and Email, 3rd line & Workspace, Security, Data centre & Midrange
• Knowledge of the ITIL framework and the ability to work within it.

• Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.
• Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.
• Use agreed IT service management tools to accurately capture data relating to ITIL processes.
• Ensure service related documentation is accurate and relevant.
• Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation.
• Assist with the implementation of remedies and preventative measures.
• Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.