HVAC Service Manager

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Are you a natural born leader? Have a passion for leading and excel in sales and service? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too!

Cooper’s Plumbing & Air is seeking a talented HVAC Field Supervisor in Southern GA/Tallahassee, FL area. In this role, you will be an integral aspect of the team.

The full-time HVAC Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will be revenue driven, able to manage KPIs, manage expenses, create and follow processes, and have the capacity to hold others accountable.

• $50k- $100k (Depending on skills and experience)
• Medical, Dental, and Vision insurance
• Flexible PTO plan (vacation, personal, and sick leave)
• 401K with a match
• Training and advancement opportunities

• Manage day to day activities to ensure the success of the HVAC Service Team
• Create and implement company processes and procedures for the HVAC Service department
• Effectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountability
• Optimize employee development through routine ride‑alongs, one‑on‑one meetings with employees, and weekly trainings on soft and technical skills
• Work with other company/department leaders in driving sales and profitability
• Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels
• Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)
• Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
• Ensure that field work is performed in a safe, clean, timely, and orderly manner
• Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
• Assess and adjust manpower allocation daily in relation to customer demands and business needs
• Continue to build and maintain a positive and successful team‑oriented environment

• You have a minimum of 5 years proven management experience in the trades or trades‑adjacent industry with the ability to lead and motivate others
• You have a history of demonstrating excellence in team development, leadership, sales/operations, and customer service
• Strong problem‑solving and organizational skills with close attention to detail; ability to multitask and prioritize
• Strong computer skills, experience with Service Titan preferred
• Excellent active listening, interpersonal, and communication skills
• Your ability to build and foster relationships
• Good understanding of inventory management and logistics
• You’re a reliable team player with a positive attitude
• Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check

If you’re ready to be a part of our team, apply today!

We are an Equal Opportunity Employer.

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