Broadband Specialist

Join to apply for the Broadband Specialist I role at Mediacom Communications

Who We Are:

Since 1995, Mediacom Communications is a coast‑to‑coast presence with operations in 22 states and a team of more than 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions. We offer faster, more reliable internet; expanded, free digital and HD TV choices; and superior technology in home security and phone service, all rooted in a culture of growth and innovation.

As a Broadband Specialist I (Field Technician), you will primarily focus on new installations of cable television and broadband services. You’ll drive a company van, enter customer homes, and represent Mediacom every day. You’ll also learn and perform a variety of duties including installation, service changes, additional outlet installation, service disconnection, payment collection, and any special customer requests related to installation.

• Company-provided vehicle and gas card
• Paid on‑the‑job training with rapid promotion opportunities
• Company-provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flexible paid time off
• 401(k) with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services where available; reimbursement of internet/cable services in areas with no Mediacom service
• Education enrichment up to $5,000 per year for qualified employees
• Company-provided uniforms and boots
• Employee wellness program

• Complete exterior and interior drop installations, from tap to antenna terminals, on customer equipment in single and multiple unit dwellings, including pre‑wired units.
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install/ remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered after cable installation.
• Work with connectors, fasteners, wire and use hand tools.
• Use customary CATV hand and power tools.
• Complete prescribed paperwork as directed by system management.
• Read signal levels using a field strength meter; adjust levels to resolve installation problems; install connectors on various drop cables; maintain proper clearances; install tap‑off devices.
• Climb poles with safety equipment, ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs, including line ladder; work in confined spaces such as crawl spaces.
• Use, store, and maintain a VOM or DMM to check for “open” or “short” online and AC/DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC rules and company policies as they pertain to customers.
• Drive company vehicles in service duties, use bucket truck, and maintain vehicle upkeep.
• Generate company revenue through effective sales techniques, offering product options, sales campaigns, and promotions.
• Perform clean‑up and salvage of wrecked materials; provide general assistance to other employees as directed.
• Perform installations and service changes while complying with applicable codes, guidelines, company procedures, and safe work practices to deliver an outstanding customer experience.

• No experience required.
• High school diploma or GED required.
• Valid driver’s license and satisfactory driving record required.
• General mechanical and consumer device knowledge.
• Ability to interact and communicate with customers and co‑workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Flexibility for work hours, including evenings, weekends, holidays, and overtime as required.

• Frequent handling of heavy objects (≈50‑100 lbs.) and materials or heavy hand tools.

Mediacom Communications is known by its Mediacom brands:
Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. Joining Mediacom places you in a powerful team of >4,000 professionals serving >1.55 million customers across 22…