Public Benefits Specialist

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for meaningful work with purpose? As an Eligibility Worker, you’ll support individuals and families in your community, providing resources that help them thrive. Step into a career where your impact truly matters. As an Eligibility Worker (Public Benefits Specialist), you will work in the Baker City Branch assisting Oregonians in-person. Baker City is in rural eastern Oregon.

Salary Range: $4,519 - $5,988. Position Type:
Employee.

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.
• Assess client family strengths and needs, connecting families to other resources and programs.
• Update narrative report summarizing new information from client and collateral sources.
• Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds.
• Experience preparing and maintaining thorough client records and narratives.
• Experience accurately entering and verifying detailed data, including calculations.
• Experience researching, interpreting, and applying policies and regulations in a work environment.
• Demonstrated effectively prioritizing tasks and managing time to meet deadlines.
• Experience staying calm and professional when working with applicants or clients in challenging or emotional situations.

This position is based in the Baker City office. Work is conducted in offices and other program sites. May interact with clients who are under emotional or financial stress. May require sitting at a terminal or telephone for prolonged periods of the workday. This position is in the storefront office.

In the event you are selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background checks may lead to disqualification.

Additional background check information:
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A driver’s license and acceptable driving record may be…