Business Head, Client Relationship Management

• Attractive performance-linked variable pay

Our Vision - To Enable Wow And Delightful Careers

We believe a career is not merely an economic pursuit, but a vehicle for profound personal growth, where an individual's work, physical health, and inner well-being exist in complete alignment.

About ETHNUS: Ethnus is a leading Emerging Technology training provider and has trained over 2 million students. Pioneering in employability enhancement and skill development since 2007, Ethnus provides training, certification, and placement support to its students in relevant industry-specific jobs. We view our organization not just as a business, but as a powerful enabler for positive impact on society. Ethnus has the honor of being the Cloud expert for Team India in the World Skills 2024 competition.

We are the Authorized Training Partner of Amazon Web Services (AWS) for the Cloud Computing courses, EC Council for Cyber Security courses, and many more. Over 800 higher education institutions around the country trust our services to enhance and build the employability of their students. Our company has been mentioned by Hon. Minister of Education in the Parliament (2019) for delivering high-quality training and mentoring to students.

Department: Operations

Designation: Head

Locations: Bangalore

• Master's degree in Business Administration, Management, Operations, or a related discipline.
• MBA is preferred.

The Head – Operations will be responsible for leading the overall operations function while playing a key role in business growth, client management, revenue generation, and strategic execution
.

The role will be responsible for building strong relationships with institutional and corporate clients, identifying new business opportunities, expanding existing accounts, and ensuring seamless delivery of client engagements.

The ideal candidate will combine strong operational leadership with commercial acumen, client management capabilities, and a deep understanding of training, skilling, education, or service-based businesses
.

• Develop and maintain strong, long-term relationships with key institutional, corporate, and strategic clients.
• Act as a senior point of contact for key clients and understand their business, training, skilling, and workforce requirements.
• Identify opportunities to expand existing client relationships through new programs, geographies, services, and engagements.
• Proactively identify and pursue new business opportunities in alignment with Ethnus's business objectives.
• Work closely with the leadership and business development teams to convert opportunities into sustainable business.
• Participate in client meetings, presentations, negotiations, and business discussions as required.
• Understand client requirements and work with internal teams to develop appropriate solutions and proposals.
• Ensure high levels of client satisfaction, retention, and repeat business.
• Build a strong client network and identify potential partnerships and strategic opportunities.

• Lead and manage the overall operations function, ensuring efficient and scalable execution of business and client requirements.
• Develop operational plans, processes, and governance mechanisms to support business growth.
• Establish clear goals, KPIs, SLAs, and performance standards for the operations team.
• Ensure timely and effective execution of multiple programs and client engagements across locations.
• Monitor operational performance, identify bottlenecks, and implement corrective actions.
• Drive process standardisation, automation, and continuous improvement across operational functions.
• Ensure effective coordination between Operations, Training Delivery, Business Development, HR, Finance, and other internal teams.

• Oversee the end-to-end execution of client programs, from requirement understanding and planning to successful completion.
• Ensure appropriate allocation of trainers, resources, infrastructure, and operational support.
• Monitor program schedules, enrolments, attendance, assessments, student/associate data, billing inputs, and other operational deliverables.
• Ensure client commitments, SLAs, timelines, and quality standards are consistently met.
• Establish mechanisms for tracking program performance, client feedback, and operational outcomes.
• Proactively resolve escalations and ensure timely closure of critical client issues.

• Take…