Dispatcher, Customer Service​/HelpDesk

Position Information

Under close supervision of the Communications Supervisor, the Dispatcher will perform entry-level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift in support of a 24‑hour, 7‑day‑per‑week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into CAD; managing and routing 9‑1‑1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel.

The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery, and intrusion alarm systems; making inquiries and entries into computer check systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local State and Federal Law enforcement systems. The full salary range for the Dispatcher is $32.24 - $42.99 per hour.

However, the expected pay scale for this position is up to $36.54 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Degree:
High School Diploma or GED equivalency

Degree:
Recent completion of the POST Public Safety Dispatcher Course.

Experience:

Three years experience in police/fire emergency service dispatching is highly desired. Involving a substantial amount of telephone contact with the public or other employees. Such experience must involve the responsibility to perform numerous tasks simultaneously or progressively responsible experience in a field requiring decision‑making ability and the exercise of judgment.

Experience:

Twelve months of non‑probationary experience as a Public Safety Dispatcher for a law enforcement agency or fire department.

• Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes.
• Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Speak in a clear, concise, and well‑modulated voice.
• Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion.
• Ability to learn operational characteristics of communications equipment and tools used in the area of emergency dispatch. Learn streets, buildings, boundaries, and districts which represent geographical areas of responsibility within the University.
• Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications.
• Willing to work rotating shifts with changing days off in a 24‑hour/7 day operation.
• The ability to learn policies and procedures of receiving,…