Service Advisor

Position Type:
Full-Time Pay Range: $26.00–$30.00 per hour

Location:

Bakersfield, CA

Hire Up Staffing & Executive Search is seeking a customer-focused and detail-oriented Service Advisor for an established automotive and truck service client. The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for greeting customers, understanding their vehicle service needs, coordinating repairs, preparing estimates, and maintaining clear communication throughout the service process.

The ideal candidate has strong customer service skills, automotive service knowledge, and the ability to manage multiple priorities in a fast-paced environment.

• Greet customers professionally and ensure the service counter is consistently staffed and accessible.
• Listen to customer concerns, identify service needs, and assist with diagnosing potential mechanical issues through questioning, visual inspections, or road tests.
• Advise customers on routine maintenance, recommended repairs, and manufacturer service requirements.
• Prepare accurate repair orders, including customer concerns, labor estimates, parts, costs, and requested services.
• Explain inspection results, recommended repairs, pricing, and estimated completion times to customers.
• Obtain customer authorization and signatures before repairs begin or additional work is performed.
• Schedule service appointments and collect customer and vehicle information in advance when possible.
• Coordinate with dispatchers and technicians regarding incoming work and repair progress.
• Monitor repair orders throughout the day and communicate changes in pricing, scope, or completion times to customers.
• Follow up on customer inquiries, voicemails, and service requests within 24 hours.
• Review completed repair orders to ensure all work and authorizations are properly documented.
• Handle customer complaints professionally while maintaining high customer satisfaction standards.
• Inspect vehicles for additional service needs, including potential bodywork, and provide estimates when necessary.
• Maintain accurate service records, department forms, pricing guides, and service menus.
• Help implement service marketing initiatives and quality control procedures to reduce repeat repairs.
• Ensure customer vehicles, keys, and company property are secured and handled according to established procedures.
• Maintain a clean, organized, and professional work environment.
• Perform other duties as assigned.

• Associate degree or equivalent from a two-year college or technical school preferred.
• 2–4 years of related experience and/or training, or an equivalent combination of education and experience.
• Previous automotive, truck service, or dealership service advisor experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to handle customer complaints and resolve issues professionally.
• Valid driver's license and ability to meet employer insurance requirements.
• Ability to maintain confidentiality and follow company policies and procedures.

Work schedules may vary based on business needs, customer schedules, and seasonal demands. Occasional out-of-state travel may be required for meetings, training, or industry conventions. Eligible travel expenses will be reimbursed according to company policy.

• Ability to work indoors and outdoors in varying weather conditions.
• Occasional exposure to loud noise, dust, fumes, gases, and chemicals.
• Ability to frequently lift and carry up to 20 pounds.
• Ability…