Patient Financial Services Specialist

Hourly Pay: $22.00 – $25.00 per hour

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Location: 5500 Ming Avenue, Suite 410, Bakersfield, CA 93309

Position Type: Full-Time, On-Site

We are seeking a detail-oriented Patient Financial Services Representative to guide patients and families through the billing and payment process. In this role, you will explain financial responsibilities, process invoices and payments, coordinate payment arrangements, follow up on outstanding balances, and maintain accurate patient account records. This opportunity is well suited for someone with experience in medical billing, accounts receivable, healthcare collections, or patient financial services who values accuracy, clear communication, and respectful customer service.

• Help patients and families understand their financial responsibility, invoices, payment options, and account balances.
• Securely collect and document authorized credit card or ACH payment information for applicable charges.
• Prepare and process invoices accurately and within established timelines.
• Monitor assigned accounts, follow up on outstanding balances, and establish payment arrangements when appropriate.
• Maintain accurate documentation of account activity, payment arrangements, and collection efforts.
• Review and resolve billing discrepancies, over payments, refunds, and account adjustments in accordance with company policies.
• Partner with the billing team to support third-party payer billing and ensure payments are applied accurately and promptly.
• Provide professional, solutions-focused service while protecting confidential patient and financial information.

• High school diploma or GED required; associate degree preferred.
• Previous experience in accounts receivable, billing, collections, or patient financial services.
• Experience in a healthcare or behavioral healthcare setting preferred.
• Experience using billing, payment, or account-management software.
• Strong attention to detail and ability to maintain accurate financial records.
• Ability to navigate sensitive financial conversations with professionalism, discretion, and respect.

• Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
• Medical, Dental & Vision Insurance
  – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave
  – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage
  – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match
  – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays
  – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP)– Free, confidential support for life’s challenges.

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.

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