Patient Access Services Representative I​/II - PreService Registration

Patient Access Services Representative I/II - Pre Service Registration

Job Category
:
Admitting/Patient Registration

Requisition Number
: PATIE
004544

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• Posted :
  November 24, 2025
• Full‑Time

M Street
2700 M street
Bakersfield, CA 93301, USA

Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles. Kern Medical offers a range of primary, specialty, and multi‑specialty services including high‑risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient‑centered wellness care.

Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

Career Opportunities within Kern Medical include many benefits such as:

• New Hire Premium
  : +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
• A Comprehensive Benefits Package
  : includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance.

Position
:
Patient Access Services Representative I/II - Pre Service Registration

Under supervision, performs patient access, registration/admitting and financial counseling activities, which may include: patient pre‑registration/registration, and admitting, patient financial counseling, researching and evaluating federal, state, and commercial insurance funding issues and screening patients for alternative government funding. Customer service and registration experience in a clinic setting or medical office preferred.

The estimated pay for this position is $20.1561 to $27.9418. The rates shown include a 6% premium pay (base= $‑ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.

DISTINGUISHING CHARACTERISTICS:
The Patient Access Services Representative I is the first level of the Patient Access Services Representative classification series. Incumbents have hospital/healthcare knowledge or experience, and are expected to gain specific knowledge of the importance of patient and insurance demographic information and the availability of payment options. Assignments may be made in registration/admitting, financial counseling, or related patient access areas. This classification is distinguished from Patient Access Services Representative II in that the latter performs more responsible, complex assignments.

• Greets patients, reviews process, and schedules appointments for exam or follow‑up.
• Assembles all data and documents required for complete patient registration, including, but not limited to pre‑admission, admission, pre‑registration, and registration functions; completes all insurance verifications and authorizations.
• Enters all patient demographic information into STAR system; uses other department applications for eligibility and authorization.
• Assesses patient financial responsibility and collects co‑pays, co‑insurance, out‑of‑pocket, share of cost and/or deductibles at time of admission.
• Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered.
• Interviews patients at the workstation and/or at the bedside to determine possible eligibility for state‑funded programs.
• Obtains and documents funding information from patients and provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre‑registration, registration, or post registration as assigned.
• Uses payer resources and websites to explore and assess eligibility; initiates referrals for Medi‑Cal, CMS, CCS, and KMCHP; administers KMC Financial Assistance Policy and Procedures to determine patient eligibility for discounted prices or charity care.
• Works in…