Receptionist-CHC - Family Health Center CHC

Receptionist – CHC

Base pay: $21.00/hr – $25.00/hr

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages.

We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(b) plan with company matching

Essential Functions:

• Welcomes and greets patients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs patients/visitors to appropriate person or department(s).
• Checks in and registers patients upon arrival.
• Assists in coordination of patient flow to allow the clinic to serve an adequate number of patients as established by grant requirements.
• When scheduling appointment(s), carefully screens patients for required demographics, and identifies new and established patient visits based on the Clinica Sierra Vista scheduling policy.
• Informs patients of any existing balance noted in computer during registration and educates on future balances and financial responsibility for services rendered.
• Provides information to clinic callers according to the clinic’s policies and procedures; transfers calls as needed.
• Exercises utmost diplomacy and tact to provide excellent customer service; practices confidentiality and privacy protocols in accordance to clinic policies and HIPAA requirements.
• Verifies method of payment for service (Medi-Cal, Medicare, private insurance, private pay, Healthy Families, etc.) and collects data and/or co-payment as appropriate.
• Completes daily batch reports and cash collections drop following daily operations and ensures reports are forwarded appropriately and timely to accounts receivable.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Supports successful EHR/EPM utilization.
• Performs other duties as may be required.

You’ll be successful with the following qualifications:

• High School graduate or equivalent.
• Must be at least 18 years of age.
• Minimum of two years experience in a medical setting.
• Knowledge of community; skilled in communicating with people and understanding their problems.
• Should believe in health care with dignity for all.
• MA Certificate.
• Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state, and/or local law.

We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Entry level

Full‑time

Administrative