SWOPS Lead & Configuration Manager

• Compensation: USD 150 - USD 180 - yearly

Crown Innovations, Inc. is a dynamic and growing organization providing professional services and operational support solutions to government and commercial customers nationwide. We are committed to delivering exceptional service through innovation, collaboration, and operational excellence.

Position Overview

Crown Innovations is seeking an experienced
SWOPS Configuration Manager
to serve as the critical bridge between Software Development and Production Operations. This role is responsible for leading operational support functions, maintaining software configuration integrity, managing deployment pipelines, and ensuring the reliability, security, and availability of development, test, staging, and production environments.

The ideal candidate combines strong technical expertise with leadership capabilities, driving operational excellence while overseeing configuration management processes, CI/CD automation, cloud infrastructure, and software release governance. This individual will play a key role in maximizing system uptime, optimizing infrastructure performance, and ensuring the integrity and traceability of software builds and deployments across all environments.

Key Responsibilities

Team Leadership & Operations

Lead and coordinate daily SWOPS operations, workload management, and shifting priorities based on production needs.

Provide technical leadership and mentorship to team members.

Collaborate with software development, QA, cybersecurity, and infrastructure teams to support software delivery and operational objectives.

Establish and maintain operational processes, standards, and best practices.

Oversee the provisioning, maintenance, monitoring, and lifecycle management of development, testing, staging, and production environments.

Manage and optimize cloud-based and on-premises infrastructure to ensure scalability, reliability, and security.

Monitor system performance and availability to maximize uptime and operational efficiency.

Implement proactive measures to improve system resilience and performance.

Configuration & Release Management

Establish and maintain software configuration management (SCM) processes and controls.

Ensure the integrity, traceability, and governance of software baselines, releases, and deployments.

Manage source code repositories, branching strategies, and version control standards.

Coordinate software releases and deployment activities across multiple environments.

CI/CD & Automation

Design, implement, maintain, and optimize automated CI/CD pipelines.

Continuously improve deployment automation, build processes, and operational tooling.

Promote Infrastructure-as-Code (IaC) and automation best practices where applicable.

Support build management and deployment activities across the software development lifecycle.

Incident Management & Operational Support

Serve as the primary escalation point for production issues and service disruptions.

Lead incident response efforts and coordinate resolution activities.

Conduct Root Cause Analyses (RCA) and implement corrective and preventive actions.

Develop monitoring, alerting, and reporting strategies to improve operational visibility.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.

Extensive hands-on experience managing and supporting CI/CD pipelines using
Jenkins
.

Strong expertise with
Git
, source control management, branching strategies, and repository governance within
Git Hub Enterprise and
Bitbucket
.

Experience utilizing the
Atlassian Suite
, including
Jira
and
Confluence
, for project tracking, operational workflows, and documentation management.

Strong experience…